Open Access – Effective Education Benefits for Frontline Workers
Date: Wednesday, September 25, 2019
Time: 12 PM ET
Frontline and service workers are more critical than ever for the success of many organizations. Yet turnover in these roles is frequently too high and engagement too low. Providing meaningful education opportunities solves both issues, but requires a focus on the specific needs of frontline workers along with innovative program design to help drive success.
Register for this webinar to hear from HR leaders focused on frontline workers and to learn more about:
- The characteristics of this group which can lead to low usage of existing tuition programs
- How Wawa has built an enviable reputation for developing frontline talent into leadership
- New affordable education formats which address key barriers to usage
Senior Supervisor of Learning Delivery
Brian Smith is Senior Supervisor of Learning Delivery at Wawa, Inc. which employs over 35,000 associates at more than 850 convenience store locations in the eastern USA. Building on his background in retail operations and general manager roles, Brian moved into learning and development six years ago, and now leads multiple learning initiatives for associates throughout Wawa’s organization.
ITM Group Inc.
Sharlyn Lauby is president of ITM Group Inc., a human resources consulting firm focused on helping companies retain and engage talent. She is the author of the best-selling books “Manager Onboarding: 5 Steps for Setting New Leaders Up for Success” and “The Recruiter’s Handbook: How to Source, Select, and Engage the Best Talent”. Sharlyn is perhaps best-known for her work on HR Bartender, recognized by SHRM as one of the Top 5 Business Blogs for HR Professionals.
Sharlyn was previously vice president of human resources at Right Management Consultants, one of the world’s largest organizational consulting firms. During her career, she has designed and implemented highly successful programs for employee retention, internal and external customer satisfaction, and leadership development.