Implementation of a Successful Health Management Strategy

Date: Tuesday, December 11, 2018

Time: 2:00 PM EDT

Duration: 60-minutes

Cherokee County, Georgia, Board of Commissioners together with their consultant, Insurance Office of America, began the process of developing a health management strategy, or HMS, for their self-funded employee benefits program. The county’s plan was bundled with a national carrier and had been in the red financially for many years. The objectives were to reduce spend in the health plans without reducing coverage nor increasing employee premiums. Further, it was the county’s desire to maintain the current network of providers, to improve engagement with their health plan members and to improve the overall perception of the employee benefits program. The county’s final goal was to then develop a long-term strategic plan for their employee benefits program. Developing and deploying an HMS is an integral part of the solution because it is designed to allow for the bolt-on application of new, creative, risk-management-type vendors who could add value to the plan while lowering spend for the county. This was achieved by unbundling services from the carrier and implementing six new best-in-class vendors enhancing coverage where all but one was voluntary in nature, meaning the health plan members didn’t have to use them.

Learning Objectives/Session Takeaways:

  1. Innovative health management strategy designs for self-funded plans.
  1. Change management: buy-in from key stakeholders, reccurring education and strategic communications to plan members.
  1. Top talent: Authentic teamwork and partnership are key.

Sponsored by:




 Lori Thompson

 Chief People Officer

 Cherokee County Board of Commissioners

Lori Thompson is a graduate of University of Georgia where she earned a Bachelor of Business Administration with a major in human resources management and a minor in speech communications. She has received various certifications throughout her career such as earning a Professional in Human Resources certification, becoming certified as a 360 Coach through the Center for Creative Leadership, and obtaining the highest level of facilitator certification through the Seattle-based company Fierce Inc.

Thompson brings more than 20 years of progressive HR experience across a diverse portfolio of companies, which has afforded her a well-rounded perspective of effective HR practices. Prior experience includes strategic HR leadership roles within Tyco International/ADT Security Services, Time Warner-Turner Broadcasting/CNN, Gentiva Health Services, MarketSource Inc., and she currently serves as chief people officer for Cherokee County Board of Commissioners where she and her team have won state, national and global awards under her leadership — two such awards being the Gold 2018 Optimas Award in the Benefits category and the Silver 2018 Optimas Award in the Business Impact category from Chief Learning Officer magazine.